Delivery Policy

Delivery Policy for BorongSini E-commerce Website (www.borongsini.com.my)

Effective Date: 01.01.2024

Thank you for choosing BorongSini for your business needs. This Delivery Policy outlines the terms and conditions associated with the delivery of goods purchased through our e-commerce website, www.borongsini.com.my. We are committed to ensuring a smooth and reliable delivery process to serve your requirements.

Delivery Fulfilment

1.1. The delivery of goods is fulfilled by PM Mahsuri Sdn Bhd and/or their appointed agents, who are dedicated to ensuring your orders reach you promptly and in good condition.

Standard Delivery

2.1. Standard delivery of goods typically takes place within 5 to 7 working days from the date of your order confirmation. Please note that this timeline may vary depending on the delivery location and the specific products in your order.

Express Delivery

3.1. For those who require a faster delivery option, BorongSini offers Express Delivery. With Express Delivery, goods will reach your specified destination within 3 working days, providing you with a more expedited service for your urgent needs.

Delivery Charges

4.1. Delivery charges are calculated based on factors such as the weight and dimensions of the ordered products, delivery location, and the delivery method chosen (Standard or Express). The applicable delivery charges will be clearly indicated during the checkout process for your review before finalizing your order.

Delivery Address

5.1. It is essential to provide accurate and complete delivery address information when placing your order. BorongSini will not be responsible for any delays or non-deliveries resulting from inaccurate or incomplete address details.

Delivery Tracking

6.1. BorongSini provides order tracking services for customers to monitor the status and location of their deliveries. Once your order is dispatched, you will receive a tracking number and instructions on how to track your order's progress.

Delivery Notifications

7.1. To ensure a smooth delivery experience, our delivery team or appointed agents may contact you in advance to confirm the delivery date and time. It's important to be available or make necessary arrangements to receive the order as scheduled.

Delivery Inspection

8.1. Upon receiving your order, it is recommended to inspect the delivered goods promptly. If you notice any visible damage or discrepancies with your order, please contact our customer support within [3] days of delivery to report the issue.

Non-Delivery

9.1. In the rare event of non-delivery or late delivery beyond the specified timeframe, please reach out to our customer support for assistance. We will investigate and resolve the matter as promptly as possible.

Delivery Policy Revisions

10.1. BorongSini reserves the right to revise this Delivery Policy as necessary to reflect changes in our practices or for legal and regulatory reasons. Any updates will be effective from the date of the revised policy.

For any inquiries or clarification about this Delivery Policy, please contact our customer service at :

Email Address: customercare@borongsini.com.my

Phone Number: 010-9451048

Last Updated: 01.01.2024